Music centres support administrator

One Education Ltd Music Centre Support Administrator Job Description _________________________________________________________ The post holder will report to the Music Business Manager. The main contacts of the job are: Activities Partnerships Service Lead, Music Centre Co-ordinators and other staff of One Education Music, parents/carers and pupils at the South and North Music Centres. _________________________________________________________________________ Key Role Descriptors The role holder will work closely with the Activities and Partnerships Service Lead and the Music Centre Co-Ordinators to deliver music centre administrative support. The role holder will support the North and South Music Centre Co-ordinators to ensure the safe and timely setup of the music activities spaces and attend to the registration desk during centre hours as music centre support administrator. The role holder will be the first point of contact and responsible for responding to external enquiries and/or directing to relevant information or individuals. The role holder will be responsible for the maintenance and monitoring of effective management information systems, processing invoices, monitoring payment and data collection. Key Role Accountabilities Assisting in the administration of the North and South Music Centre Program; collating information to ensure the enrolment and payment process, providing support and information to the centre-coordinators to ensure the smooth running of the music centres. Supporting the effective running of the North and South Music Centres’ activities – including setup of the registration desk, centre information board and signage. Greeting young people, parents/carers and One Education staff, ensuring sign-in and sign-out procedures are adhered to. Act as a first point of contact responding efficiently to a wide range of queries with tact and diplomacy and directing to the relevant information or members of staff. Assisting with the scheduling and timetabling of 121 instrumental tuition, including liaising with parents/carers to ensure accurate communications about service delivery including absence, cover and continuity. Working closely with the finance team, keeping up to date records of payment information received from both the finance team and direct payments made at music centres and provide updates when required. Support the Activities and Partnerships Service Lead in ensuring implementation of One Education policies and processes (e.g. GDPR, Safeguarding, Health and Safety, Child Protection, Equality and Diversity Policies) Provide general administrative support to the Activities and Partnerships Service Lead, or as required by service need. Personal commitment to continuous self-development and service improvement. Working hours Where the post-holder is disabled, every effort will be made to fully supply all the necessary aids and adaptations or equipment to allow them to successfully carry out the full duties of the job. If, however, a certain task proves to be unachievable, job redesign will be fully considered. One Education Ltd Music - Business Support Person Specification For this job we are looking for: 1. Ability to plan and prioritise own workload and meet deadlines within fixed, sometimes conflicting, timescales. 2. Excellent IT skills, including word processing, databases, spreadsheets, and internet /intranet email. 3. High level written, oral and listening communication skills for effective interaction with external contacts including customers, colleagues, parents/carers and young people. 4. Analytical and problem-solving skills and the ability to identify practical solutions. 5. Ability to adapt to challenging situations and people and respond appropriately using negotiation and influencing skills to achieve objectives. 6. Knowledge and experience of music education initiatives and terminology although beneficial is not essential. 7. Knowledge, experience and understanding of safeguarding procedures. 8. Basic knowledge and understanding across a range of social media platforms 9. Ability to work flexibly, including after school music centre hours as required by service need. 10. Willingness to act as a designated first-aider or fire marshal (appropriate training will be provided) Personal Style and Behaviour: 1. Self-motivation and an ability to complete tasks to required timescales and quality standards. 2. Tact and diplomacy in all interpersonal relationships with external contacts and colleagues at work to establish and maintain positive relationships. 3. Personal commitment to excellence in service delivery. 4. Flexibility to adapt to changing workload demands and new organisational challenges. 5. Desire to pursue own personal development and take full advantage of training provided. 6. Willingness to consent to and apply for an enhanced DBS check.