Administrator

One of the businesses in our fire solutions division is UK Dry Riser (Maintenance) Ltd., a successful and expanding planned maintenance company, specialising in annual service and commissioning of wet and dry riser systems. Role The purpose of the role is to… Customer Service To receive, action and direct telephone calls, mail and email requests for information, service or support in a timely, professional, courteous and customer-focussed manner. To update customer portals with required documentation once work has been undertaken thereby facilitating payment. Office Admin Raise Purchase Order requests, liaise with Finance and submit orders to suppliers when requested Following up on booking confirmations, submitting RAMs, inputting information on spreadsheets Process payments for parking fees, lodging appeals through the relevant local authority for legitimate parking to be reimbursed. To support with the identification of parking and hotel options for the Engineers working away from home and where requested by the Operations team make the necessary arrangements Ensure electronic and paper files are well organised and accurately maintained Organise the retention and archiving of paperwork that must be retained for safety and financial reasons. As a member of small team, provide administrative support to others in the wider team as directed. Package Full time permanent position Competitive package Essential Criteria Proven experience in a similar role (service orientated with field-based personnel and national customers) Strong IT skills, including MS Outlook, Word and Excel Excellent communication and organisational skills, with proven experience of accurate information and systems maintenance Good attention to detail Professional, customer-focused manner, helpful and supportive to colleagues To Apply – Please send your CV in the first instance to [email protected]