Welfare benefits team administrator

Frenkel Topping is an independent financial advisor specialising in providing advice and expert services for those seeking damages for personal injury and medical negligence. Working through the challenges that a life-changing injury creates is incredibly hard. Add to that the worry of how to pay for the bare essentials when you are unable to work and the stress can be immense. Welfare Benefits provide a lifeline to people in that position, but each year more than £16bn work of welfare benefits goes unclaimed in the UK. Welfare Benefits Team works to identify unclaimed benefits and make sure our clients are not missing out on money that they are rightfully entitled to. Last year, we helped to secure £1.5m in additional benefits for our clients and we plan to grow that year on year. As such, we are now looking to expand our existing team and require an experienced administrator to join us. ​ Purpose of the Role The main purpose of this role is to provide comprehensive administrative support to the Welfare Benefits Team. This is a full time (37.5 hours per week) and permanent opportunity with flexible working considered. Part time hours considered (minimum 20 hours per week). ​ Key Responsibilities To undertake administrative duties for the Welfare Benefits Team including but not limited to - triaging cases, management of ongoing work, invoicing and providing updated to clients. Case management duties and ensuring that the client database is accurate and up to date at all times. Supporting the Welfare Benefits Team to process cases including assisting with postal duties. Speak to clients and their representatives on a regular basis to understand their personal circumstances and financial situations. Maintain case records for the purpose of the continuity of casework, information retrieval and providing reports where required. To work as part of a tram to ensure clients incomes are fully maximised. To deal sensitively and professionally with customers in a manner that recognises their needs. To identify in conjunction with the Welfare Benefits Manager opportunities for professional development. Contribute to set performance targets. ​ Experience A minimum of two years recent experience in office administration, A willingness to undertake appropriate training. A knowledge of the welfare benefits system or a knowledge of working with vulnerable clients would be desirable. ​ Skills Abilities Excellent interpersonal skills and an ability to work sensitively with vulnerable clients, in particular clients who have sustained brain injuries, have cognitive difficulties, or have complex needs. Excellent organisational skill and ability to effectively priorities a varied workload and meet deadlines. Excellent verbal and written communication skills. Computer skills including Microsoft office and web-based applications. Ability to work cooperatively as part of a team. ​ Personal Qualities Display self-motivation, drive and enthusiasm. Possess a flexible approach to work. A keen interest in the social welfare system. A desire to support vulnerable clients. Diplomatic and sensitive to client s circumstances. ​ General Responsibilities This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required, undertake other duties commensurate with the post and salary grading if required. Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances, confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time, please refer to your line manager. Undertake all reasonable personal development actively designed to support you in your role. And last but not least what s in it for you? We are passionate about growth and aim to provide every employee with a clear development plan, with regular performance reviews that enable you to reach your career goals. Fantastic benefits including but not limited to private healthcare, flexible working opportunities, cycle to work scheme, Employee Assistance Programme, Life Perks for cash back savings, free onsite parking, company events, and enhanced family friendly policies. Frenkel Topping Group is an equal opportunities employer that is committed to diversity and inclusion in the workplace. Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability. Please submit your CV and cover letter to apply for this role. Job Type: Full-time Salary: £21,000.00-£23,000.00 per year Benefits: Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health wellbeing programme Transport links Work from home Schedule: Flexitime Monday to Friday Work Location: In person