Admin assistant

The role is to input new claims, close settled claims and archive them and carry out any other associated daily administrative tasks and activities which require urgent attention. Key Accountabilities Input new claims, payment packs and critical post activities to be actioned within a set time frame. Distributing and Actioning on emails and ensuring they are allocated to the right skill within the department with relevant workflows created. Ensuring all Third Party Systems are used to gain relevant information and relevant tasks and activities actioned on behalf of the insurer. Completing requests for file to be transferred to other areas of the business Identifying proceedings and notifying relevant individuals based on priority and risk for any potential litigation Identifying any Stage 2 advices and applying appropriate workflows and escalations to each business area Phoning relevant parties to obtain relevant information for the file to be created and actioned Updating reserves for all our insurer clients in line with the relevant reserving policy Updating liability and Indemnity on keoghs own claims management system from information received or taken from any client portal that we have access for. Raising fixed fees through third party platform to ensure that our fees are paid in line with each insurer contract. Ensure that all work is triaged and prioritised in line with the risk matrix for each piece of correspondence. Dealing with any urgent administrative work including photocopying, scanning etc. To ensure compliance with the SRA Standards Regulations Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Experience, Skills and Qualifications Prior knowledge, skills and experience: Minimum education standard of 3 GCSEs grades A-C or equivalent An ability to organise and prioritise tasks An ability to use own initiative An ability to work under pressure A team player An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Ability to work to deadlines Capabilities needed to succeed and excel in the role: Technical knowledge to be developed: Understanding of Pre Proceedings Credit Hire. Personal Development: This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated. This role offers an opportunity to develop a range of skills under supervision. Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff. Further career progression will depend on the Administration Assistant’s aptitude and desire to move on to the next level within the team and/or company as a whole. Competencies: Effective Communication. Prioritising and Organising. Client Skills. Adaptability. People Skills. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values We are connected We are Dynamic We are Innovative We succeed together Contract Type Permanent Area Credit Hire and Recoveries Sub Area Pre Litigated Credit Hire Office Bolton - Parklands Closing Date 16 Oct 2023