Customer account administrator

Are you a customer service professional with strong administrative skills? Does the idea of utilising both skill sets in order to support a wider function within a Sales Support team intrigue you? Are you an intermediate or advanced user of Microsoft Office including Excel? If so, we have an opportunity for a Customer Account Administrator to join our UK Sales Support team here at Regatta. The Impact you will have in this role is: Managing customer orders Close work alongside the sales team with daily activity managed, including orders inputted, stock shortages communicated, and delivery dates advised Orders processed with the Warehouse and delivery dates met Stock delays monitored and reported on, with Imports team The professional orders inbox managed effectively Customers identified and contacted for order integration Customers Customer profiles maintained on internal systems Seasonal price lists maintained and all price changes in season updated and recorded Internal query system actioned with all credits up to date Calls taken and queries dealt with in a professional and courteous manner Product Specification sheets created and maintained for all new and existing products twice a year Marketing and product team worked alongside, with all information gathered and master documents created for internal and external use A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. As our future Customer Account Administrator, you will have: Accurate data entry skills Customer service Administration experience Understanding of Logistics is beneficial Ability to prioritise workload Effective communicator Strong work ethic positive ‘can-do’ attitude Self-motivated and pro-active Excellent time management Thrives in a fast-paced work environment and able to juggle conflicting deadlines and priorities Meticulous attention to detail Able to forge excellent working relationships with customers, sales force and colleagues Intermediate/advanced Microsoft Excel skills We can offer you: Discretionary profit share bonus Pension Staff discounts Access to company benefits website 24 days annual leave + 8 bank holidays An extra day of annual leave for every 3 years service up to an additional 3 Birthday hours Company walks State of the art Head Office A paid day off for volunteering Free parking Subsidised canteen and Starbucks Cycle to work scheme Discounted gym membership Fitness suite with options including Yoga and Bootcamp classes Shower facilities including hairdryers and GHD straighteners Our Regatta Family: The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need. It’s a friendly, supportive family business – a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate. The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit. Our investment in the environment: Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in! If this sounds like the role for you, please don’t hesitate to apply now.