Sales administrator

We are seeking a highly organised and detail-oriented individual to join our team as a Sales and Service Administrator. In this role, you will be responsible for providing administrative support to the sales and service departments, ensuring smooth operations and excellent customer service. Responsibilities: - Answering first-line customer sales and support calls and emails - Assist sales and service teams with administrative tasks, such as data entry, filing, and document management. - Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests. - Processing Sales and Purchase orders and keeping customers informed of lead times and ETA rsquo;s - Invoicing and Credit note management - Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. (courier issues as an example) - Collaborate with internal teams, such as Internal Account Managers and logistics, to ensure timely order processing and delivery. - Managing the RMA (Return Material Authorisation) and Repair processes at AVM including arranging returns to suppliers - RMA Miss pick report (email) for Ops Director on a weekly basis Requirements: - Previous experience in a similar administrative role, preferably in sales or customer service. - Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. - Strong attention to detail and accuracy. - Proficient in using Microsoft Office Suite and CRM software (currently using Orderwise) - Excellent verbal and written communication skills. - Strong problem-solving and customer service skills. - Ability to work independently and as part of a team. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and proactive individual with a passion for customer service and sales support, we would love to hear from you. Apply today to join our dynamic team