Ecommerce advisor

An exciting opportunity has arisen for an Ecommerce Advisor occasionally working nights within the Customer Service department of a leading retail company. We are seeking an enthusiastic individual with a passion for providing excellent customer service and a keen interest in the digital retail landscape. Client Details Our client is a prominent player in the retail industry with a workforce of over 500 employees. With a reputation for delivering exceptional customer service, this company operates primarily in the online retail space, offering a diverse range of products to a wide customer base. Description Respond to customer queries via email, chat, and social media platforms. Provide advice and guidance on product selection and availability. Process online orders and handle any issues relating to delivery or returns. Use a variety of digital tools to enhance the customer experience. Develop a deep understanding of the product range to better assist customers. Provide feedback to the wider team on customer needs and trends. Work with the team to resolve any issues that may arise during the night shift. Uphold the company #39;s commitment to delivering exceptional customer service at all times.Profile A successful Ecommerce Advisor (Nights) should have: A strong interest in the retail industry and ecommerce. Excellent communication skills, both written and verbal. The ability to work independently and as part of a team. Experience in a customer-facing role, preferably within an online retail environment. Knowledge of digital tools and platforms used in ecommerce. Strong problem-solving abilities and a customer-focused approach.Job Offer An annual salary range of GBP19,800 - GBP24,200. The opportunity to work in a vibrant and forward-thinking retail company. A supportive team environment with a focus on personal development. A comprehensive benefits package. A unique night shift role in the ecommerce sector.We encourage all interested candidates who meet the job requirements to apply for this exciting opportunity