Fire alarm service engineer

Fire Alarm Service Engineer Job Category: Engineering Operations Department Location: East Midlands (Leicestershire, Northamptonshire, Derbyshire) Working Hours: 8am to 5pm Monday to Friday Salary: Depending on experience for the right candidate. Holidays: 25 Days Annual Leave + Bank Holidays Benefits: Workplace Pension / Smart Phone / Laptop Computer/ Training Support Call outs: Yes Job Profile: To train to service and rectify faults on a variety of fire alarm systems, disabled refuge systems and emergency lighting systems. To help enhance and further develop our service business and work in a professional manner both as an individual and within our team. Job Description: Typical daily duties include the following: * Routine and annual servicing of systems. * Responding to emergency breakdowns. * Liaising with Customers and Staff (Internally and externally). * General Administrative Duties. * Communication professionally and confidently through written and oral communication. * Proficient use of IT to record and update Company records. * Interpret data ensuring attention to detail and accuracy. * Ensure that workload is planned and prioritized in accordance with Company business needs. * Always present a smart and professional appearance to customers and suppliers. * Deliver flexibility in terms of working hours to meet the demands of the business. Competencies: * Attitude to Work - Have an excellent attitude and work ethic, being highly motivated and able to work effectively as part of a team and alone. * Communication Skills ndash; The ability to communicate with people at all levels, providing clarity and gaining trust. * Team Skills ndash; The ability to work with teams and individuals to ensure effective and professional working relationships are developed and maintained. Able to develop strong relationships with customers colleagues. * Customer Service Skills ndash; The ability to both recognize and deliver excellent customer service, willing to go lsquo;the extra mile rsquo; to provide customers with a lasting positive impression. * Problem Solving Skills ndash; The ability to identify and resolve problems in a manner that enhances the business and complies with legislation. * IT Skills ndash; The ability to use technology to save time and deliver a professional service. All duties should be delivered in accordance with Company requirements and policies relating to standards, accuracy, customer service and team working