Audio visual manager

AV Team Leader Salary: up to GBP45k (Depending on experience), 3 Duvet Days, Cycle to Work Scheme, Pension, Help Hand, Flexibility with agile working, and more! Location: Reading / Hybrid - On-site where required Connect-IT has partnered with a tech company that provides digital solutions in the workspace for global companies! You will play a lead role in helping drive quality, efficiency, success, and resolution to customers rsquo; needs as you oversee a team of representatives, engineers, and experts. About the role: * Maintain industry-leading expertise and ensure ongoing training to support partner certifications * Track performance to consistently meet and surpass service level agreements (SLAs) * Optimize ticket queues and ensure timely resolution. * Resolve complex customer issues, driving high satisfaction and successful case closure. * Lead your team towards shared strategic goals, ensuring efficient task completion within set timelines. * Communicate clearly and promptly with internal and external stakeholders * Elevate the Helpdesk #39;s capabilities through skills development and strategic hiring. * Build strong relationships with key personnel at strategic accounts. About you: * AV (Audio Visual) industry experience * Proven track record of significantly impacting or leading operational initiatives with a focus on achieving results * Demonstrate leadership in a collaborative team environment. * Possess exceptional strategic thinking and a structured approach to problem-solving. * Communication and interpersonal skills, both written and verbal. * Adept at prioritizing and managing multiple tasks with shifting priorities