Resident liaison officer

Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You #39;ll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities. Job Title: Resident Liaison Officer Location: Colchester (Once a week) Salary up to GBP30k per annum Duties and Responsibilities: * Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively. * Coordinate and facilitate communication between residents and relevant departments within the organization. * Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources. * Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement. * Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects. * Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered. Knowledge Experience: * Previous experience in a customer service or resident support role, preferably within the social housing sector. * Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences. * Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs. * Experience managing customer complaints. If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur at (phone number removed) to arrange an informal interview. If this isn rsquo;t quite right for you but you know someone who may be suited, please do pass on my details to them