Head of operations

We have a great opportunity for a Head of Operations to join a leading Global Financial Services organisation based in Crawley. This is an exciting time to join this organisation with a clear opportunity to impact and shape the future of this operation. Along with a salary of up to GBP 65,000 per annum, you will also receive 28 days holiday plus Bank Holidays, a generous pension scheme, life assurance, private medical insurance, employee assistance programme, 2 volunteer days plus many more... You will lead the Operations Team responsible for providing back:office pension and life services and will have responsibility for 12 Team Manager direct reports. The primary focus of this role is to deliver an excellent customer experience ensuring that service level agreements are met, continuous change improvements made and managing key stakeholder relationships. As Head of Operations you will be responsible for: : Leading the back:office Operations Team to ensure strategic objectives are consistently met and contribute to future strategy and vision. : Operational management and delivery of running a complex, multi:platform legislative team. : Ensuring all areas are compliant with all relevant legislation and regulation. : Seeking creative and innovative ways to deliver operational continuous improvement whilst maintaining quality, compliance and service level agreements. : Coaching mentoring and performance management of your Team. : Develop and cultivate strong and effective stakeholder relationships to ensure best practice approaches are implemented across operation. : Create a diverse, open and inclusive culture that supports the organisations clear values and behaviours. We are looking for a Head of Operations with the following skills and experience: : Extensive experience of managing a back office Operational Financial Services Team providing at least one of the following key services: Pension, Wealth, Life or Retirement services within a corporate regulatory environment. : Preferably strong knowledge and understanding of either UK Pension or UK Retirement products and options. : Previous experience of leading, motivating and coaching teams through periods of change. : Influencing and negotiation skills to build and proactively manage third:party professional relationships, stakeholders and customers effectively. : Sound commercial awareness and judgement : understanding of external economic factors that may impact delivery and legislation. : Strong problem:solving skills, with an ability to formulate innovative solutions to optimise outcomes. : Excellent organisational, communication, interpersonal and analytical skills to understand high volumes of data. : Champion of continuous improvement and exceptional customer journey experience. : Have the legal right to live and work in the UK. This is a hybrid role where you will be working Monday:Friday with no weekends. for this role as Head of Operations, please click apply online and upload an updated copy of your CV. Please note any offer of employment is subject to satisfactory pre:employment screening checks. These consist of 5:year activity and GAP verification, DBS or Access NI, Credit, Sanctions and CIFAS checks. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.