Scheme manager

JOB BRIEF The Supported Living Scheme Manager carries overall responsibility for each service user and their service, including health and safety responsibilities. A supported living Scheme Manager is required to manage their Service and ensure their staff team supports individual service users with learning difficulties including challenging behavior to undertake everyday activities and functions. A Supported Living Scheme Manager is required to manage the Service to ensure staff support individual service users to attain personal independence, choice, and responsibility in their own home in which the Supported Living Scheme Manager and staff are required to demonstrate unconditional acceptance and tolerance. RESPONSIBILITIES The Supported Living Scheme Manager is personally responsible for ensuring they have a thorough knowledge of each service user rsquo;s mental and physical condition. Ensuring that they are personally, and all staff are recording observations satisfactorily with appropriate content and description. Regular auditing of observations must be undertaken. To manage high standards of personalized care for individual service users within their homes. To supervise staff performance concerning support workers. Ensuring that adequate precautions are taken to ensure the safety of both service users and staff. Take the lead during emergencies, assist, and relieve staff as required. Investigate why the incident occurred and provide reports or attend a debrief with the Locality/Operations Manager or Senior Management Team. Ensure compliance with CQC regarding reporting of such incidents and liaison with Responsible Individuals. To provide feedback to the Locality and Operations Manager regarding service affairs including staff performance, reporting of incidents, sharing knowledge, or making suggestions to improve service. Monitor Staff performance and provide mentorship to support all staff, as required. Undertake regular supervision with staff ensuring that they are mentored at least by the Supported Living management team. To initiate staff appraisals and ensure all staff are annually appraised. To ensure attendance at monthly management meetings, supervisions, and appraisals ensuring they have staffed the service accordingly to facilitate attendance. Ensure all staff receive a full induction with internal training and completion of Induction booklets. Manage staff according to Company policies and procedures by including but not limited to Absence reporting and recording (including own). Ensure effective handovers are undertaken by staff from shift to shift. Must check rotas on an ongoing basis to ensure all shifts maintain safe staffing levels and where it is evident that this is not the case organize staffing and inform the Locality/Operations Manager as to what has occurred. Manage staffing levels on shift and if necessary due to emergency absence or absence at short notice liaise with first and second on-call. Undertake on-call duties as identified on the on-call rota. Any request to change the on-call rota must be authorized by the Locality/Operations Manager. Ensure production and review of personalized care plans, risk assessments, and protocols for service users and employees. Undertake assessments of service user needs and manage the transition process for prospective new service users. Each service user must have a written contract or statement of terms and conditions and those terms are fulfilled. Liaise fully with multidisciplinary agencies in the provision of care to the service user. Communicate effectively with the Locality/Operations Manager and Senior Management team, keeping them fully appraised as to the service user rsquo;s needs and behavior. To facilitate good systems of communication between service users, relatives, staff, and multi-disciplinary agencies. Ensure complaints by or on behalf of service users are dealt with by the Company Complaints procedure and are reported to the General Manager immediately. Attend meetings with the Locality/Operations Manager to provide verbal and written reports (as required) regarding the performance of service and care of service users. Identified budgets must be managed effectively. Good knowledge of commuters to use our intranet and EMAR systems. REQUIREMENTS AND SKILLS A successful Scheme Manager in the housing sector requires a diverse skill set to navigate the complexities of community management and ensure the effective functioning of residential schemes. Strong interpersonal and communication skills are fundamental for building positive relationships with residents and addressing their needs. Organizational abilities are crucial for overseeing day-to-day operations and managing multiple tasks efficiently. Problem-solving skills are essential for addressing issues related to tenancy, property maintenance, and community conflicts. A keen understanding of housing laws and regulations is necessary to ensure compliance and mitigate legal risks. Empathy and sensitivity are vital when supporting vulnerable tenants and fostering an inclusive community environment. Technical proficiency in relevant software and databases aids in managing administrative tasks effectively. Adaptability is key in responding to emergencies and unexpected challenges. Leadership skills are necessary for coordinating maintenance efforts and implementing policies