Facilities team operative help desk switchboard reception 12 month ftc 12 month internal secon

Facilities Team Operative - Help Desk, Switchboard, Reception (12 month FTC/ 12 month internal secondment) - ( 009592 ) Primary Location UK-ENG-London Job Facilities Organisation 130010 - PROPERTY DIVISION Job Posting 25-Sep-2023, 4:59:38 AM The Bank of England is the UK s central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. The Property Division mission is to maintain, enhance and protect the Bank’s environment and to provide excellent services for Bank staff. In addition to maintaining and securing the Bank premises, Property has responsibility for delivering a c£11mn property investment portfolio, business continuity, health safety, events, facilities (switchboard, help desk and reception), catering, cleaning, post and travel whilst ensuring value for money is achieved in all Bank wide procurements. The Bank exists to ensure monetary stability and to contribute to financial stability. The Property Division ensures that the infrastructures required to support the Bank’s critical functions are maintained and enhanced. Department Overview The Facilities Team form part of the Services Group within The Property Division. The team consists of 10 staff who have responsibility for the smooth operation of the reception, switchboard and facilities helpdesk in our two London offices. The team report to the Team Leader who, in turn, reports to the Contracts and Services Manager. The team work closely with other areas within the division, therefore providing a good opportunity to get a breadth of knowledge across the area. Job description The Facilities Team require a full time person for a 51 week contract working Monday-Friday. The jobholder will be required to undertake a range of duties covering the reception, switchboard and facilities helpdesk. The jobholder will be required to work 35 hours a week on a varied shift rota between 07:45-17:00, Monday-Friday, across our two London receptions. This role is a Frontline Service and requires predominantly ONSITE working with Working From Home availability on a ADHOC basis. Uniform is provided The main responsibilities of the role are to: Assist customers with reporting problems, faults and hazards Record help desk jobs in Concept (our call logging system) ensuring they are categorised and assigned correctly Confirm room bookings ensuring the appropriate room set ups and equipment are booked Greet visitors to the Bank, issue visitor passes and liaise with the host Route a variety of switchboard calls from members of the public and internal staff to the correct person/department Process locker requests/returns Carry out a range of administration tasks on a daily/weekly/monthly basis The jobholder will be expected to deal with all calls and visitors in a calm, customer focused and professional manner in their role as the first point of contact to the Bank’s external customers. Role Requirements Minimum Essential Criteria Excellent customer service skills including being able to respond sensitively and confidently to customer requests from all levels within the organisation Clear and bright telephone manner Excellent interpersonal skills, warm, professional and confident manner High level of accuracy and attention to detail The ability to multi-task and perform well under pressure The ability to think on your feet combined with practical problem solving Good organisational skills and the ability to prioritise effectively Able to work equally well within a team or independently Positive attitude Adaptable and comfortable working within a changing environment Excellent IT skills and the ability to learn new IT systems quickly are essential as the jobholder will be required to use a varied range of software Clear and precise written and oral communication skills Training will be provided on all the software packages used by the team Desirable Criteria Experience of Concept call logging system Reception experience Switchboard operator experience Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we re working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We ve also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they re needed. This role is a Frontline Service and requires predominantly ONSITE working with Working From Home availability on a ADHOC basis. Finally, we re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £24,225 per annum on a full-time basis. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 7% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note that from April 2023 and for the Benefits year 2023/24, this will increase to 8%) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank s Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is 6 October 2023. The assessment process will comprise of two stages: Job Application Interview Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.