It support officer

VennGroup Venn Group are working with a well-established organisation based in London who are looking for an IT Support Officer to deliver support across the various departments and internal functions. IT Support Officer Duties: Provide first line support both in person, by telephone and online on a rota basis Monitor and respond appropriately to teaching room support calls, via online query system Check and troubleshoot IT Services managed devices including network connectivity (selecting the appropriate services and tools e.g. Active Directory and Exchange Management Console Take ownership of logged incidents (using the ASK enquiry system) and ensure enquirers are kept up to date on progress and appropriate follow up actions are carried out Configure, maintain and deploy IT service managed devices using automated deployment utilities Ensure complex cases and faults that cannot be rectified are escalated to the AV IT Support Manager Review the support notes and FAQ text and categories within the Query Resolution System Experience: Thorough understanding of first line support within a large, diverse and complex organisation Understanding of AV and IT Systems and their application within a service environment Competence in the use of Microsoft Office 365, Digital Telephony and Corporate Information Systems packages Demonstrable proficiency of a Web-based call logging system AV and IT troubleshooting skills Higher Education sector experience is highly desirable Day rate: £150 umbrella Length: 3 months Location: London