2nd line it support specialist

Description We have a current opportunity for a 2nd Line IT Support Specialist on a permanent basis. The position will be based in London. For further information about this position please apply. Position Overview We are seeking a talented and motivated 2nd Line IT Support Specialist who is willing to learn new skills and technologies. You will join a relatively small but growing IT support team and as a result gain exposure to Infrastructure, Networking and Cyber Security technologies. In this role, you will be responsible for providing on-site support to users, covering laptops, O365 Administration and Technology troubleshooting to office and site based users across London to ensure that their IT systems run smoothly and efficiently. Your expertise will play a crucial role in driving change and improvements in customer service as well as broadening your own technical knowledge. Key Responsibilities Diagnose and troubleshoot hardware and software issues, both remotely and on-site when necessary. Provide timely and effective solutions to IT problems, escalating issues to 3rd line support / 3rd parties when required. Install, configure, and maintain computer hardware, operating systems, and software applications. Collaborate with other IT professionals to develop and implement IT solutions that enhance productivity and efficiency. Act as a point of contact for clients, offering guidance and expertise on IT-related matters. Document and maintain detailed records of support requests, resolutions, and configurations. Stay up-to-date with the latest IT trends and technologies to provide proactive support and recommendations. Qualifications Experience in a technical support or helpdesk role supporting a Microsoft environment. Strong understanding of Microsoft operating systems and the Microsoft Office Suite (O365). Awareness of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms. Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices. Knowledge of network protocols, connectivity, and basic network troubleshooting. Excellent communication skills and the ability to explain technical concepts to non-technical users.