It support specialist

The Company: At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. Your Role at Impact: The IT Support Specialist is the first point of contact for 1000+ employees globally. You will be responsible for troubleshooting end user issues on various SaaS applications, hardware, network, and telecommunication systems. The role reports to the IT Manager located in New York City. What You ll Do: Work closely with the global IT team to provide support across all time zones Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests User accounts - new user access, assists with issues, manage user permissions, and handling user terminations Troubleshoot and resolve SaaS issues Conduct research to understand, explain and resolve technology issues Communicate updates to users that have been or may be affected by a problem Utilizes help desk tracking software to present recommendations and improvements for user systems Support and troubleshoot AV systems for conference rooms and townhalls Research and implement new functionality What You Have: 3-5 years of end-user support 2+ years of dedicated application support Experience with IT integrations (SSO, API, etc) Experience with creating technical documentation Site owner for local and regional offices Ability to work independently and think creatively. Experience supporting SaaS applications such as Google Workspace, Slack, Zoom and other SaaS applications Experience with using a ticketing system such as Jira, Freshdesk, etc. Ability to support predominantly a Mac based environment Ability to work independently without in-person supervision Understand information security principles and best practices Benefits (Perks): Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both Flexible remote working policy Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives 6 months paid parental leave Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.