It supervisor

Job role IT Supervisor Location London Department IT Contract type Full-time Our firm and IT team UHY Hacker Young is a Top 20 firm of Chartered Accountants based near Tower Hill in the City. We are ambitious people, united in our mission to be exceptional accountants and business advisers delivering seamlessly integrated client service. Through our UHY network we harness global intelligence and combine this with local presence and knowledge to share technical and commercial insight. You will be working with our IT department, based in the London office, supporting over 280 people who are based in our London or Nottingham sites with both office based and remote workers. The IT Team is currently made up of 5 individuals with roles varying from head of department to apprentice, each team member brings their own skills and enhances the services we provide to our end users. Some highlights of working in our team (from its members) are:- A huge variety of tasks, no two days are the same and it keeps things interesting. Team members are respectful of each other. Being a smaller team, you get to know everyone and work more closely. We work with some fantastic people in the wider firm, many of whom have been here for a number of years and all agree that one of our biggest assets is our people. An inclusive team, where everyone’s opinion counts Role overview We have an opportunity for an experienced network administrator to join our IT team based in the London office as our IT Supervisor. Reporting directly to the Senior IT Manager, the successful candidate should have experience of working in a tech support environment working on both end user issues and also having experience or resolving problems on the server side. In addition, as a small IT team, you will be expected to provide second line support/cover to our end users. Training will be provided and you will be able to draw upon our knowledge base. Working with other senior team members, you will be responsible for mentoring, training and supporting our junior team members including apprentices. This is a varied role which encompasses network administration, end user support and team management and would suit someone who enjoys the challenges and unpredictability that are part of supporting an SME. We will encourage you to suggest improvements to our existing infrastructure, agree them with the Senior IT Manager and implement them. The firms network runs in two location, London and Nottingham, so whilst you will be based at the London office, you will be required to travel to Nottingham on occasions for upgrades/infrastructure changes. We are looking for someone interested in building a career at UHY Hacker Young, we will offer guidance along a career path that will take you from Supervisor to Assistant Manager, Manager, Senior Manager and beyond, giving you targets to work towards and the stability of a long term career where you progress through the firm whilst learning and developing new skills. Job Description Duties will include: Managing an IT support team via a helpdesk system and providing support yourself Day to day network administration including patch/update management Configuring SAN storage when needed Configuring new servers to be deployed into the cluster Troubleshooting backups when there are problems Improving existing policies and procedures around network maintenance Working with our other IT Supervisor and Senior IT Manager towards Cyber Essentials Plus Mentoring junior colleagues, teaching them both IT skills and management skills Providing occasional out of hours support (1st line) Training Training will be provided in any apps specific to us to allow 1st, 2nd or 3rd line support Our knowledgebase contains a wealth of info relating to our apps and network We support our team members in gaining MS qualifications which relate to their role in the business and allow them to add value to the team. Working arrangements The working week: 35 hours per week (Monday to Friday) to be worked from 9.30AM to 5.30PM with occasionally some flexibility of hours to meet specific work demands Location: Your principal work base is our London Office. However, you will be required to spend time working in our Nottingham office on occasions where infrastructure improvements require an onsite presence. Benefits £30,000 + starting salary 28 days holiday (including bank holidays) Discretionary Christmas shutdown not counted as part of holiday entitlement The ability to ‘purchase’ extra days leave in salary sacrifice Private medical insurance at discounted rates Private medical insurance (Assistant manager and above) Private dental cover at discounted rates Subsidised corporate gym membership at Fitness First Study Package, including TOIL (Time off in Lieu) Life assurance (4x salary) Season ticket loan (for travel) Enhanced Maternity Paternity pay Pension Scheme arrangements Person specifications Ideal candidate must be passionate about IT and be able to demonstrate the ability to innovate solutions in previous roles. Educated to at least GCSE/NVQ level (or equivalent) ideally in computing related subjects. Candidate should be able to lead a team and inspire them with a strong management style Clear written and verbal communication skills are essential. The successful candidate will need to give guidance and instruction to non-technical employees and partners of the firm. The ability to troubleshoot IT issues from start to finish, documenting as you go and applying the same methodical approach to varying issues is essential. Good time management with the ability to prioritise Ability to take initiative Knowledge experience An ICT GCSE (or equivalent) qualification would be useful Experience of working in an accountancy practice would be an advantage Proven track record of managing a clustered Hyper-V network with centralised storage is essential Desirable - a knowledge of Azure AD, MS qualifications and a knowledge of Mimecast.