It site desktop support 2nd 3rd line onsite

Fantastic opportunity for an 2nd/3rd Line Engineer Join a culture that fosters a culture of collaboration and learning About Our Client The world s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and speciality sweetener products. Job Description Provide level 2 and 3 technical support for clients at local office and remote locations. Racking Connecting in Ethernet/fibre connections to network switch Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal. Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices Maintain asset inventory of hardware within assigned territory. Work with outside contractors, project teams and internal staff to maintain and repair all IT assets. Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues. Support annual equipment refresh including switch and server replacement. The Successful Applicant 5-8 years experience supporting a diverse user base. In depth knowledge of Windows 10, Microsoft Office 365. Familiarity with iOS. In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment. Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools. Experience with unattended build processes and imaging utilities. Experience remediating operating system security vulnerabilities and patch implementation methods. Experience using remote client management tools. Knowledge of device encryption and anti-virus software. Knowledge of Wi-Fi security and access. What s on Offer Pension Scheme Private Health care Generous annual leave