It service desk engineer

IT Service Desk Engineer £30k Flexible working (36.75hrs pw) The Client:- Is a large membership organisation who s aim it is to improve animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions. The Role:- On-site presence for a minimum of 2-3 days per week to support stakeholders at the premises, arriving at the beginning of the working day to ensure systems are up and running before stakeholders arrive at the office. Occasional out of hours working to support conferencing or other activities. Supporting users directly by delivering solutions for them wherever possible. Deployment and decommissioning of all end user systems. Supporting the networked environment at premises including maintaining Wi-Fi, LAN and printer networks. Assisting stakeholders with the use of audio-visual equipment and related equipment in hybrid meeting rooms. Jointly, with colleagues, manage user accounts, groups, and permissions. Management of imaging / MFD / printing hardware and configuration. Management of voice system accounts, functionality, and maintenance. Supporting colleagues in delivering a strong IT service experience to users. Ensuring all users have equipment which is fit for purpose, secure, reliable, and responsive at all times. Provide, alongside colleagues, training, and proactive advice for all users to ensure optimal use of all relevant systems. Contribute towards documentation and inventory control. Support all aspects of The College’s Business Continuity plan(s). Ensuring performance / response times of the Service Desk ticket turn round are permanently at levels which enable optimal efficiency to all stakeholders. Essential Skills:- Good experience in IT Support and/or hold certificate in IT. Good knowledge and experience of Microsoft Enterprise technology stack including Microsoft 365, Microsoft Azure, Windows Operating Systems, Android Mobile Devices. They would need to have excellent understanding of AV systems and set-up. Exceptional Customer Service skills with strong communication skills. Ability to maintain professional standards. A good general knowledge of computer technologies, hardware, and software. Experience with Windows 10/11, MS Office applications, Cloud platform management (Microsoft 365), MS Teams, Intune, network printing, Active Directory. Experience with Windows server administration including virtualisation. Experience with Endpoint Management. Our mission: To be the leading Executive Secretarial Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!! EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England Wales No: 4254114