Global it security support engineer

Position Overview Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2023-4459 Your future, our legacy Hotel Dorchester Collection Division Department Corporate Office - Information Technology Job Title Global IT - Security Support Engineer Contract Type Permanent Status Full time Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT Security and Support Engineer you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you ll get As a Global IT - Senior Infrastructure Support Engineer at Dorchester Collection here are just some of the great benefits you will receive: Complimentary stays with breakfast included in all 9 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels £750 Refer a friend bonus scheme World class development opportunities Social events throughout the year Workday Lunches in the form of a prepaid contactless card Season ticket loan and cycle to work scheme Exclusive Access to a discount platform featuring 1000s of retailers Competitive retirement scheme What you ll do As Security Support Engineer, you will be part of a team responsible for day to day oversight and management of Dorchester Collection infrastructure and the third party providers that deliver support for the physical and virtualized infrastructure. You will also be looking after: Supporting infrastructure - including Cisco Meraki networks; Palo Alto Firewalls; Azure solutions. Support Escalation – Reference point for 1st / 2nd line support team at the corporate office and international teams Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance infrastructure and security Incident Management – Participate as required in incident management and response. Compliance - Implement and maintain technical security solutions and ensure compliance with security policies and standards. Collaboration with third parties, include providers, corporate IT team and regional IT teams Systems Administration – Focus on infrastructure (physical cloud), networking and security technologies Contribute to the takeover and delivery of hotel projects internationally Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Security and Support Engineer you’ll have the opportunity to bring these to life and continue to create our legacy. Supporting the technical delivery of projects is a key part of this role The items shared are the essence of a day in the life of a Security and Support Engineer but we’ll make sure you are provided with specifics on how we care for our company. What you ll bring You’ll bring your unique personality and passion to the role and the team You will have previous experience in an IT Infrastructure and Security Engineer or similar role. You’ll bring a strong knowledge of service technologies including Microsoft Windows 2016, 2019, 2022 operating systems, Active Directory, Azure Active Directory, DHCP, DNS, DFS, Exchange on premise, Exchange Online and Enterprise Certificates You’ll have experience working with a mid to enterprise size business. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. You have previous experience in configuration and administration of Palo Alton security features including Panorama, security policies, Wildfire, URL filtering, APP-ID, User-ID, Threat prevention, Site-site VPN, Global protect, and SSL decryption You’ll have experience using virtualisation technologies (Vmware), strong knowledge of Microsoft Azure, and a strong knowledge of cisco network technologies including routers, switches, and wireless access points and identity services engine English is the primary language used in our hotel. You can comfortably communicate in this language. Any of the following industry certifications are an advantage: ITIL, MCSA/MCSE, CISSP certification, CCNA or Computing related degree Position location Job Location United Kingdom Location 1 Knightsbridge, SW1X 7LX