Customer services supervisor

Customer Services Supervisor GBP25,000 - GBP28,000, North Chailey, Monday to Friday, 8:30am - 4:30pm or 9am - 5pm depending on work requirements, 20 days holiday + BH + birthday off (in leave year following successful completion of probation), Private Healthcare (with Vitality) after successful completion of probation, car parking, discount on company product. The Role We are working with a reputable brand based in North Chailey who are seeking a Customer Services Supervisor to join their team. You will be responsible for motivating and supporting a small team as well as taking a hands-on approach to the day-to-day customer service function of the business. You will be responsible for: Responding to a high volume of emails and calls from consumers each day. Providing exceptional customer service in response to consumer/customer enquiries and complaints. Managing consumer orders throughout the order cycle and ensuring any changes are communicated effectively. Leading and motivating your team to ensure the department is working efficiently. Requirements We expect the successful candidate to have extensive Customer Service experience, ideally with supervisory experience. Previous experience working in a manufacturing, FMCG, or warehousing environment would be an advantage. You will need to be a confident communicator, able to work in a fast-paced environment and adapt quickly. This role would suit someone who has worked as a Customer Service Supervisor or a Customer Service Team Leader Company Information This is a fantastic opportunity to join a premium brand at an exciting point in their growth journey. Due to the rural location of this business, you will need to drive and have your own transport. Package GBP25,000 - GBP28,000 North Chailey Monday to Friday, 8:30am - 4:30pm or 9am - 5pm depending on work requirements. 20 days holiday + BH + birthday off (in leave year following successful completion of probation) Private Healthcare (with Vitality) after successful completion of probation Car parking Discount on company product. Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion