Customer service supervisor

Lloyd Recruitment Services are working with an established company based in the outskirts of Haywards Heath who are looking to recruit a Customer Service Supervisor. What #39;s in it for you? * Salary up to GBP28,000 * Monday to Friday, 9am-5:30pm * On site parking * Plus excellent company benefits Main responsibilities for the Customer Service Supervisor: * Answer all calls that come through to the Customer Services Team * Assist customers with their query in a positive and solution driven manner * Handle any customer service and after sales issues * Responding to issues decisively and providing the best possible solution * Managing a personal inbox for all queries, requests and orders * Overseeing sales inbox across all brands * Answering and responding to customer service inbox emails * Liaising with Sales Reps for current and aftersales issues * Completing all paperwork * Taking ownership and responsibility for any issues when answering the phone * Ensuring a satisfactory conclusion for the customer * Working closely with other departments to resolve issues and provide excellent standards of customer service Skills and experience needed to be a successful Customer Service Supervisor: * Previous customer service experience * Excellent attention to detail * Professional telephone manner, remaining calm and professional * Confident in handling and resolving customer issues * Customer focused * Competency with computer systems Refer a Friend and Earn: Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to GBP500. Visit our website for full details. Application Note: Due to high application volumes, we #39;ll only contact shortlisted candidates. If you don #39;t hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy