Customer service representative

Our client is one of the leading employers in the area and are seeking a Customer Service Representative. They offer professional structured training development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP Up to GBP25,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days ** Hybrid role after training **FREE PARKING Based in Epsom, Monday ndash; Friday, 9.00am ndash; 5.30pm and working a Saturday morning (one in four Saturdays) rota (9:00am - 12.00pm) for which an additional allowance is paid. What you rsquo;ll be doing as a Customer Service Representative; * Dealing with telephone calls and responding efficiently to enquiries * Issuing relevant literature, illustrations and application forms to customers * Proactively following up enquiries with a view to converting these into applications * Responding to requests for progress updates from customers * Producing regular ad-hoc management information reports * Conducting account transactions for new and existing customers What you need to be considered for this Customer Service Representative role; * Must be educated to GCSE level 5 grade A ndash; C (minimum C grade in both Math rsquo;s English) * Previous customer service * Previous experience of handling incoming telephone calls * A background in financial services, banking, insurance or similar would be an advantage * Strong administrative and organisational ability and a keen attention to detail * Confident, clear and professional telephone manner * Flexible approach to working hours - participate in the Saturday morning rota Refer a friend and earn GBP100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a GBP100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited rsquo;s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer