Account manager client services

Job Title: Account Manager Department: Client Services Reporting to: Account Director Remote: Hybrid working (3 days office / 2 days WFH) Location: Tolworth (Client site) and Waltham Abbey About Delta Group We are the UK Ireland rsquo;s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We rsquo;re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals. For more information about the Delta Group, please visit: Role Overview We provide in-store point of sale (POS) solutions to a leading retailer. This includes working with their marketing procurement team to develop innovative and cost-effective POS solutions that amplify their weekly offers and product ranges. In addition, we work with their in-house creative team to provide artwork creation / adaptation and design work. Our core services are that of in-store POS production for weekly and seasonal campaigns, but also include liaison with their Regional Managers to deliver effective Local Store Marketing and in-store signage installation services, often across their full estate of approximately 900 stores across the UK. Our client operates as a lean team and we work to drive automation and efficiencies in the way we deliver our services to them. Primary Objectives Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes. Take briefs from Account Director or client and ensure that all relevant information is captured. Utilise technology platforms such as; Delta rsquo;s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality. Integrated business management system to capture project details and fulfil all associated administration Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution. Manage client expectations and aim to deliver exceptional service. Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client. Take a hands-on approach to issue resolution with the client and Account Director. Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to lsquo;sell rsquo; these in. Key responsibilities Plan and brief projects as requested by the client or AD taking full responsibility for service delivery. Attend client briefing meetings as and when required, offering advice and support. Spend time at client sites reviewing campaign execution, identifying ideas for improvements. Attend installations at client sites where needed. . Maintain and manage weekly work in progress schedule (WIP) and weekly update. Manage purchase order process, obtaining purchase order numbers for all jobs Support client and internal teams with any post campaign follow ups, issue resolution etc. Work with the Account Director to create any required business/client reporting or forecasting. Skills, Knowledge and Experience Print production knowledge (Essential) Project management, comfortable working to critical paths and managing expectations and risk Good interpersonal and communication skills Ability to prioritise work to meet client needs. Accuracy and attention to detail. Experience in business / project reporting. Good IT literacy