Event operation manager

HRGO are recruiting for an Event Operations Manager, for a Maternity Cover for around a year , for our client based in the Hythe area. You will be reporting to the Food Beverage Manager and will lead the coordination, ensuing the venue is immaculately presented and ready for guest arrivals and a seamless service. You will need to manage inevitable last-minute changes, to ensure minimal disruption. Monitor and control all aspects of the event operation, to ensure the highest quality service standards are maintained and all guests to receive a memorable experience. Key Duties Implementing and monitoring standards of procedures in line with the company #39;s ethos, ensuring the team provide excellent customer service at all times Ensure the team are knowledgeable, prepared and well trained to deliver visitors and guests with an exemplary experience. To ensure that all guest complaints during or after an event are dealt with in a prompt and efficient manner and in an appropriate style where speed of response and courtesy are paramount. Responsible for organising staff shifts and holidays to deliver a consistent and high standard of service at all times. Overseeing the setting up, serving and clearing down of all functions including, weddings ,conferences, private events, training courses and internal meetings. Collaborate with the Sales team to plan, organise and execute the event delivery. Develop and maintain strong working relationships with other operational departments. Negotiate the contracts, order and control of hire equipment. Ensure all equipment and furniture is clean, catalogued, stored correctly and in good working order. Monitor the appearance, standards, and performance of the team. Work closely with the Restaurant Manager to develop a broad range of skills and knowledge within the team. Experience Proven event operations experience, ideally within a quality led hospitality venue. Managing staffing levels and rosters to efficiently meet occupancy levels and budgets. Dealing with complaints and confidently provide a suitable resolution. Experience of developing and training a team of 20 to 30 people to meet defined SOPs. Stock management and ordering. Knowledge Skills Exceptional organisational skills, a charismatic leadership style and flawless attention to detail are essential. Excellent Food Beverage service knowledge. Previous use of an electronic booking system. Excellent customer service skills. Competitive salary Full time position, 45 hours per week, 5 out of 7, including weekends and bank holidays. Must have a full valid driving license. If you possess the necessary skills and experience, we encourage you to apply for this exciting role. This is a fantastic opportunity to work for a successful company. If you feel you have the relevant experience, then please apply with an up-to-date CV