Import merchandiser

My client is looking to strengthen the merchandising team with a driven and proactive individual, who is eager to learn and develop their existing skills, in an exciting and fast paced working environment. The business is rapidly growing so there is real potential and forge a career and grow your skill-set and stay long-term. Responsibilities: * Processing orders with suppliers and following the order from start to finish. * Creating Customer administration forms for new item creation set up. * Creating customer orders and ensuring dates match throughout. * New item creation on the in-house system with full specification in fine detail. * Raising and running purchase orders to suppliers to ensure goods ship correctly, on time and in full * Working with a team of buyers, design/packaging and QC for running orders and development to ensure smooth order process. * In-depth critical path management with both supplier and customer. * Liaising with suppliers regarding artwork, samples, shipment images and invoices. * Confirming artwork and packaging with customers when relevant. * Working closely with the buying and sales teams regarding samples and delivery dates to ensure on time and in full deliveries. * Chasing up concept and sample approvals for licensed products before goods can be produced. * Arranging sample requirements such as red seal, gold seals and photography samples. * Sending samples to the customer via courier service and chasing for approvals * Checking packaging specifications and working through customer manuals to highlight specific requirements on made to order products. * Managing multiple high street customer accounts, monitoring shipment timelines and effectively communicating across the business including customer accounts, logistics and sales teams, to manage any changes, potential issues or delays. All orders are date critical, therefore being organised is essential. * Planning of container fills for customer orders when requested. * Problem solving for any issues that arise internally for a solution before approaching the customer. * Working with customers to provide exceptional service through effective and efficient communication at all times to meet expectations. * General administration and ad hoc duties requested by the buyers/director. * Willingness to assist colleagues in other departments during peak times. Requirements What They Are Looking For: * 3 years rsquo; experience within merchandising ndash; preferably with a variety of roles responsibilities. * Excellent communication skills ndash; confident speaking to internal and external customers and suppliers. * Ability to establish, develop and maintain supplier and customer relationships with professionalism. * Good knowledge of Excel (essential) and Microsoft NAV preferable but not essential, as the successful candidate will receive full training on computer systems. * Organisation and prioritisation skills, with an exceptional eye for detail and ability to manage workloads efficiently. * Highly motivated, proactive and eager to learn new products/customers. * Proactive and solution driven individual who uses initiative and thrives on having responsibility and ownership. * Positive and committed person who loves a varied working day and is involved in many different projects. In return for the above, you will be treated as part of the company family and have a targeted career path. Most people that join this business are there for the long term. With a great office atmosphere, they are a great place to work. Only relevant candidates will be contacted