Dispatcher

Dispatcher Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts. Location: Huntingdon, Cambridgeshire Hours: Monday ndash; Friday ndash; 40 hours per week Hourly Rate / Salary: subject to experience Benefits: 25 days holiday, Annual bonus scheme, Annual personal review, Seasonal flu jabs, Team building events, 7% employer pension contribution, Wide range of development and training, Employee assistance programme, Income Protection Scheme Duration: Permanent Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales Marketing, Admin Customer Service, Technical Engineering, Industrial Manufacturing, Finance Accountancy, Care Education, Supply Chain Logistics. What we are looking for: * Communication * Customer Focus * Decision Making * Planning Organisation * Specialist Knowledge * Problem Solving * Teamwork * Geographical Awareness What the job entails: * Liaise with insurers and policy holders on a regular basis * During peak periods assist the team with the handling of calls in order to achieve departments service level agreements * Attend occasional client visits (internal/external) * Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice * Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements * Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure * Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department * Achieve 90% call monitoring results * Achieve 90% effective touches report * Achieve first visit service level agreements * Work towards your own personal targets and continued career development * Work towards passport to competence * Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation. If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy