Temporary income officer

Our client is looking for a temporary Income Officer to provide a coordinated, flexible and effective income collection service that maximises income from rents and service charges. Job specification: * Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies. * By fully conversant with county court procedures for possession claims including use of PCOL. * Prepare court documents and paperwork relevant to rent possession cases * Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience. * To manage, collect and recover debt from former tenant arrears and non-rent charges. * Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments. * Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention. * Maintain and update records from all resident interactions, recovery actions and correspondence to ensure effective record keeping. * Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer. * Identify and act upon any safeguarding risks and money laundering concerns, in line with policies. * To monitor, track and report performance trends and provide associated analysis as required, identifying where improvements can be made Person specification: * At least 2 years rsquo; experience working in a housing association or local authority * Experience of income management, including attending court * Excellent communication skills (verbal and written) * Ability to analyse data * Aptitude for IT and in particular Word, Excel and Housing Management software. * Must be a car driver Additional Information: * Based in Leatherhead and across Surrey * GBP23.50 per hour * Paid weekly Refer a friend and earn GBP100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a GBP100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited rsquo;s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer