2nd 3rd line support engineer

Monday - Friday 8.30am-6.00pm Salary: up to GBP33k DOE A fantastic opportunity for a Senior Field Engineer has arisen to join a successful business who offer IT solutions to a range of SME and Blue-Chip clients. They are looking for a motivated 2nd / 3rd Line Support Engineer with strong Microsoft networking and Office 365 administration skills. As a key member of the team, you will play a vital role in providing technical support, troubleshooting, and maintaining their customers IT infrastructures to ensure seamless operations. This role is both office and on-site based. * Act as 2nd / 3rd escalation point for incoming support requests and existing support tickets from 1st line support. * Route calls to members of the technical team or sales team as appropriate. * Attend customer site to resolve support requests, consultation, pro-active maintenance. * Monitor alerts from customer systems and deal with issues that may arise. * Ensure that customer technical documentation is kept accurate and up to date in the approved format. * Develop your own skillset to embrace new technologies. * Assist with the professional development of Junior Engineers. * Install well-functioning LAN/WAN networks and management of systems * Manage security options and software in computers and networks to maintain privacy and protection from attacks. * Troubleshoot system failures and issues and provide solutions to restore functionality both remotely and on-site. Candidate Requirements * Proven experience in a 2nd / 3rd line support role. * Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Hyper-V and Microsoft 365. * Experience with troubleshooting hardware and software issues. * Familiarity with ITIL framework and service management practices. * Excellent communication and customer service skills. * Ability to work independently and collaboratively in a team environment. * Hands-on experience with Active Directory and Azure administration. * Knowledge of networking principles and protocols. * Familiarity with ticketing systems and IT service management tools. * Familiarity with 3CX Voice over IP systems / technologies would be advantageous. * Have a full UK driving licence. Benefits: * Opportunities for professional development and training. * 20 days holiday per annum + bank holidays. * A dynamic and collaborative work environment where the ldquo;hive mind rdquo; is actively promoted