Credit controller

Responsibilities As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms Dealing with a high volume of customers on the telephone Maintaining customer records to minimise delays in receipt of invoices/statements Updating the account receivable system #39;credit hound #39; to ensure all collection activities are recorded accurately Processing card payments Issuing direct debit mandates to customers and entering them onto the system Where applicable issuing customers with copy invoices to ensure payment is made Establishing strong rapport with customers and the ability to handle conflict resolution with customers Statement reconciliations , building WIP statements to ensure we communicate effectively with customers Escalating any issues to the Credit Control Team Leader to minimise risks to the business Managing any queries through the query management system Experience Required Ideally 2 years + within a high volume transactions credit control environment Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts Good IT skills using Sage, Sage CRM,AMCS, Credit Hound, MS Excel An ICM level 3 is desirable Hours: Mon - Fri 8:30 - 5pm