2nd line support engineer

Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to GBP28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. * As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. * Provide first-line support to customer queries and requests for help via telephone. * As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. * Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. * Perform specific tasks or projects as allocated by the Director or a Senior Engineer * As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. * Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. * Ensure that customer technical documentation is kept accurate and up to date in the approved format. * Develop your own skillset to embrace new technologies. * Assist with the professional development of Junior Engineers. * As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. * Manage security options and software in computers and networks to maintain privacy and protection from attacks. * As the ICT Technician you will perform regular upgrades to ensure systems remain updated. * Troubleshoot system failures or bugs and provide solutions to restore functionality. * Arrange maintenance sessions to discover and mend inefficiencies. * Keep records of repairs and fixes for future reference. * Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements * A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential * Strong knowledge experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls * Exceptional customer facing skills * Full clean driving license due to travelling to customer sites