Administrator

An exciting opportunity has arisen to join the Eating Disorder Service in Salford. The role is to provide an efficient and effective administrative service, which includes answering telephone calls to patients, relatives and various clinical staff and professionals. You will also be responsible for carrying out a variety of administrative tasks as directed by Senior Administrator / Community Administration Manager. Provide admin support to the clinical team in relation to care plans and clinical correspondence. Dealing with all incoming and outgoing mail, processing, distributing and responding within limits Co-ordinate and facilitate the dissemination of information to and from the team. Dealing efficiently, precisely and courteously with telephone callers Producing minutes from daily zoning meetings, MDT or any other team meeting as required To provide support for reception to meet/greet clients and use the computerised patient record system to manage appointments. Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users. Provide admin support to the clinical team in relation to care plans and clinical correspondence. Dealing with all incoming and outgoing mail, processing, distributing and responding within limits Co-ordinate and facilitate the dissemination of information to and from the team. Dealing efficiently, precisely and courteously with telephone callers Producing minutes from daily zoning meetings, MDT or any other team meeting as required To provide support for reception to meet/greet clients and use the computerised patient record system to manage appointments. Maintaining filing systems that are appropriate to the needs of the service. Maintain client records for data inputting onto health and social services computer systems. Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely. Scan on all appropriate documentation to update patient records. Recording messages accurately in the daily diary for all team members Typing of correspondence, reports etc, amending the format and grammar as necessary within the PARIS computerised system Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality. To enter good quality data into the EPR system to support quality improvement and performance at a local team level. Identifying and reporting any in-house problems to Estates or other services as the need arises Comply with office protocols and organisational policies procedures. To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager. To understand and comply with all Trust policies, procedures, protocols and guidelines. To understand the Trusts Strategic Goals and how you can support them. To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding. To carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and dignity in care/work policies and principles To maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriately and kept up to date See attached detailed job description and person specification: Staff benefits Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts