Administrative team leader

Provide visible and competent operational support to staff within the defined service area, motivating and empowering staff to deliver high standards Support the day-to-day efficient and effective operational management of the defined service areas, reporting to the Service Co-Ordinator all identified issues. Provide advice and guidance to the administrative staff in dealing with any operational issues on a day-to-day basis, facilitating effective communication between and across service areas. Oversee departmental rotas where required, ensuring safe cover at all times. Escalating and liaising with management where there is a risk to this being achieved. The post holder will ensure confidential and sensitive information is kept secure; specifically keeping personal information secure and respecting the confidentiality of service users, in accordance with current Data Protection regulations. Work with clinical and administrative colleagues, to help achieve sustained improvements, including in the following areas: - Efficiency: for example, reduction of DNAs and provider cancellations - Patient satisfaction - Financial efficiency - Patient access targets This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, to ensure appropriate provision of management support across the designated teams, and this description will be subject to review in consultation with the post holder. You: As Team Leader you will have: Enthusiasm, accuracy a sharp eye for detail Have demonstratable leadership skills and confidence in people management. Good numeracy and literacy skills and a minimum of 5 GCSE s or equivalent (including at Maths and English). Ability to demonstrate commitment to and skills in customer care Knowledge training expertise. Excellent software skills, with experience in Microsoft Office, including Excel, Word, and Outlook etc. Strong interpersonal skills with the ability to integrate and liaise with other departments Strong organisational skills the ability to manage a busy workload to strict timescales A pragmatic, conscientious approach to the tasks required A keen sense of self-motivation, with the ability to effectively work alone or as part of a team Analytical Skills - Ability to work under pressure within a co-operative multi-disciplinary team based working environment A professional image and maintain a clean and safe workspace. Experience required: Previous Experience within Administrative role Familiarity with Healthcare Software is advantageous however full training will be provided. A good working knowledge of the following software packages Microsoft Office (Excel, Word, Outlook etc.)