General manager private members club

Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club rsquo;s day to day operations and host exclusive members. Paying: A basic of between GBP42,000 - GBP45,000, plus a GBP5,000 incentivised bonus. Working hours: 40 hours per week over shift patterns. Opening hours: Monday to Wednesday 8.000am ndash; 7.00pm, Thursday ndash; Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday. Responsibilities: * Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth. * Overseeing all staff budgets and operations of the private members club and cafe. * Formulating implementing the overall strategy, setting goals for growth. * Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities. * Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately. * Ensuring employees work productively and professionally at all times, following all H S regulations. * Overseeing recruitment, training of new employees and full induction and training for new starters. * Preparing regular reports for Shareholders and Directors. * Leading by example, setting the tone of service, providing service training to include upselling techniques. * Supporting, motivating, and encouraging good staff relations by promoting a positive. * Handling complaints and training the wider team on complaint management. * Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors). Operational Responsibilities: * Responsible for meeting compliance with all operational legislation including licensing, H S, food hygiene standards agency, fire safety etc. * Managing and liaising with all external contractors and suppliers of the club. * Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H S. * Setting team targets and driving continous improvement. * Conducting weekly team meetings to review events, initiatives, operations, and all other business needs. * Conducting annual appraisals, probation reviews and regular 1-2-1 rsquo;s with direct reports. Integrity: * Act in a highly professional and courteous manner at all times. * Keeping all club business HR information private and confidential. * Informing the Directors of any information that may be detrimental to the club. * Promoting the club in a positive way and adhering to organisational code of conduct at all times. The Candidate: * 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background. * Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging). * Strong financial acumen, ability to drive revenue and understand forecasts and P L. * Up to date knowledge of regulations, health and safety and compliance.. * Events management/logistics experience. * Food, beverage, and bar management experience. * Understanding of rewarding and motivating techniques and best practices. * Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams