It support engineer hybrid

A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems. Job Title: IT Support Engineer Location: Wythenshawe Salary: Up to £30,000 (Depending on Experience) Job Type: Full-time, Permanent, Hybrid working A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems. Key Responsibilities: As an IT Support Engineer, you will be responsible for: Demonstrating a strong customer focus while completing all tasks. Diagnosing and resolving hardware/software and End User problems with a deep understanding and acknowledgement of issues. Working with and understanding Desktop and Server operating systems, applications, and database platforms. Reacting to escalated queries with a high level of accuracy and attention to detail. Managing your own and the team s ticket queue, adhering to defined KPIs and SLAs. Ensuring all customer queries/issues are resolved within a timely manner, whether remotely or face to face. Building and managing all end-user devices, including Laptops, Desktops, Tablets, Mobile Phones, and Printers. Supporting any application issues, such as Office 365 and off-the-shelf applications, ensuring all business needs are met. Ensuring an excellent user experience when using company assets through continuous hardware improvements to prevent performance degradation. Qualifications and Skills: To be successful in this role, you should have: Proven experience in IT support roles up to a 2nd line support level. Strong troubleshooting skills with hardware and software. Familiarity with Desktop and Server operating systems, applications, and databases. Benefits: Competitive salary up to £30,000, depending on experience. Hybrid working model (2 or 3 days in the office). Flexi-time. Onsite gym facilities. If you are passionate about IT support and meet the above criteria please apply of reach out to Luca Valeri on [email protected] Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of ...