3rd line it support engineer infrastructure

About AMS Who are Advanced Medical Solutions? When we say we re a world leading independent developer and manufacturer of innovative and technologically advanced products for the global advanced wound care, wound closure and surgical markets, it’s true. But we re much more than that... AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™ and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates and foams through its ActivHeal® brand as well as under white label. Since 2019, the Group has made five acquisitions: Sealantis, an Israeli developer of innovative internal sealants; Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business and Connexicon, an Irish tissue adhesives specialist. AMS’s products, manufactured in the UK, Germany, France, the Netherlands, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS’s own direct sales forces in the UK, Germany, Austria, the Czech Republic and Russia. The Group has R D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 800 employees. AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law. Job Details Working as part of a team across England, mainland Europe and Israel you will work on activities such as: To implement infrastructure upgrades, replacements, and improvements though the IT change control procedure Manage and maintain the integrity of the infrastructure to maintain the qualified state and comply with current IT policies. e.g., e-mail, internet, computer usage and security. To undertake various technical projects within the Information Systems department to support the information requirements and systems of the business including acquisitions and integrations. To provide third line support to all the AMS Group employees and infrastructure across all company sites. Key responsibilities What will this role involve? Manage updates and changes of infrastructure components through IT Change control. Evaluate and then manage the deployment of new systems and system updates, working with various functions to ensure minimum disruption to the business, as part of the project lifestyle. Provide technical support to the IT function. Ensure the smooth running of the various systems within the department and respond to technical problems in a timely manner. New hardware deployment/re-deployment. To update any relevant documentation associated with system changes. To assure an appropriate level of security for all servers and the information stored on them. Perform the installation of upgrades and patches to supported applications and operating systems. To liaise with support contract supplier regarding hardware problems you are assigned. The role will be flexible allowing working time to be split between on site and at home. Regular visits to all company sites to provide proactive support for the infrastructure where necessary and conduct appropriate repairs and upgrades. expertise, particularly: Networking – Administration of switches, DNS, DHCP and Firewalls (Aruba networks or Fortinet beneficial) Windows Server and active directory, group policies and network administration. Microsoft 365 (hybrid environment), including migrations Microsoft Cloud based technologies, Azure, Sharepoint VMWare - essential Microsoft SQL Server exposure IP Telephony experience What we re looking for? Educated to A level standard, HND or equivalent, preferably in a Computing discipline. Technical qualifications e.g. Microsoft / Networking / Oracle / VCP are desirable. Experience of working as part of an IT team, having accumulated a wide and varied range of IT knowledge and skills, experience in a manufacturing company is desirable. Experience of HPe servers (Simplivity and storeOnce) beneficial. Good experience of business functions and where IT fits in. Excellent problem-solving skills (with the ability to document solutions effectively) High level of accuracy and attention to detail. The role comes with an expectation of occasional travel to support the projects and support functions of the department. Good communicator with effective interpersonal skills to work well with people at all levels of the company across multiple locations. Minimum of 3 years’ experience in a similar or equivalent role (or a period in a 2nd line role looking to progress) Passport and full clean driver’s license required. Employment Basis Full Time Location Country United Kingdom Location City winsford Applications Close Date 05 Jan 2024