Lead technical it service manager

Details Reference number 327855 Salary £69,869 - £77,740 Job grade Grade 6 Contract type Permanent Business area DWP - Digital Type of role Digital Information Technology Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This role may be located in one of the following locations; Manchester or Newcastle. Please find further information on the Corporate hub locations here. About the job Job summary This is a fantastic opportunity to join DWP Hybrid Cloud Services and to be part of the one the biggest digital transformations in Europe, implementing leading edge technologies with the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users. As a Lead Technical IT Service Manager, you are responsible for setting the vision and strategy for Service Management, ensuring processes are owned and matured. You will lead a team ensuring adequate resources and capacity delivering value outcomes to the Business. Represent IT Service Management at a senior level and act as an escalation point for Business stakeholders. Job description You will join the Hybrid Cloud Service Operations function as a Lead Technical IT Service Manager, responsible for consistent application of Service Management discipline across Hybrid Cloud Services, with a focus on Incident and Problem Management, Change Management, Service Transition, and Continual Service Improvement. As a Lead Technical IT Service Manager, you will be accountable for ensuring appropriate input to analysis and resolution of Major Incidents for Hybrid Cloud Services Products, providing key stakeholder input to technical and business calls, reviewing and validating Post Incident Reviews and Major Incident Closure Reports. You will work with IT Operations to mature the Hybrid Cloud Services Performance Framework with the introduction of Service Level Indicators and Objectives (SLI’s and SLO’s), enabling Digital to successfully achieve service objectives and meet the Business outcomes. Working closely with the various teams across Hybrid Cloud Services, you will ensure that Hosting and Shared Service offerings are secure, resilient, recoverable, and delivered in line with architectural principles and best practice, with appropriate Support and Operating Models established and maintained. You will be responsible for Service Reporting and Operational Risk Management, identifying and driving Continual Service Improvement (CSI), and overseeing the delivery of Risk Remediation activities and Management Action Plans (MAP). You will lead on the development, maintenance, and testing of IT Service Continuity Management (ITSCM) / IT Disaster Recovery Plans and activities for Hybrid Cloud Services, ensuring alignment with agreed policies and procedures. Person specification The essential criteria are outlined in the selection process details. If you would like to learn more about the role, please contact [email protected]. Benefits An employer pension contribution of up to 27% For further information please click here. Annual leave rising up to 30 days, (based on your working pattern). Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours. Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from £69,869 to £77,740. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater. Things you need to know Selection process details Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. 3. Personal statement up to 1250 words. When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Significant demonstrable experience of a Service Management Framework e.g., ITIL, embedding policies and procedures in a complex Hybrid Cloud environment Experience of developing and maturing a Service Management capability in a complex organisation, managing end to end services across a multi supplier landscape. Experience of developing and overseeing the delivery of Security Assurance and Risk Remediation Action Plans. Extensive experience and understanding of On-Premise Hosting and Cloud Infrastructure, and Shared Services, specifically how they should be used to support delivery of strategic business objectives. Experience of leading and inspiring teams to deliver strategic outcomes with a focus on service excellence. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above. You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn. Stage 2: Interview If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. You will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview. Interviews will take place from mid-January 2024. Interview dates to be confirmed. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Further information: Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Abs Ali Email : [email protected] Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here https://careers.dwp.gov.uk/how-we-recruit/.