Ddat it operations service transition manager

Details Reference number 327247 Salary £41,600 - £48,792 National: £41,600 min - £44,512 max. London: £45,600 min - £48,792 max Job grade Senior Executive Officer Contract type Permanent Business area HO - Digital Data and Technology Type of role Digital Information Technology Working pattern Full-time, Job share, Compressed Hours Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Croydon - Lunar House, Manchester - Soapworks, Southport - General Register Office About the job Job summary Working in service transition, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services: Are supported by the required resources necessary to operate and manage the service. Deliver required levels of availability, reliability and performance. Adhere to relevant industry, government and Home Office standards. Are robust and affordable. Are comprehensive and forward looking. You will be focusing on small scale transitions with a relatively low impact, however, through transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with the operation and support of the ongoing services. Your key stakeholders will include support services, change managers and other members of the DDaT community. You will need to consider people, processes, suppliers and tooling to deliver on the strategy set by senior members of your team, following best practice processes, methodology and approaches. As part of the Home Office DDaT IT Operations community you will contribute to developing best practice standards for service transition and continual improvement. Due to business requirements, this role is only available full time. Job description Your main day to day responsibilities will be: Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs. Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels. Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles. Assisting in developing policies, processes and procedures in line with best practice to deliver quality services and ensuring these are appropriately documented. Supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams, under guidance from the Service Architect. Creating a Service Design Package document drawing on knowledge of the service and the Service Architect. Recruitment and Retention Allowance (RRA) This post is eligible for a DDaT RRA. Successful Candidates with exceptional skills and experience may be assessed for RRA between (edit accordingly: £3,000 - £8,300). This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in-line with departmental priorities and could be reduced or withdrawn at any time. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can discuss any specific questions with the Vacancy Holder. Person specification The skills listed are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role: Strategy and Architecture: o IT Management (ITMG) – level 3 o Methods and Tools (METL) – level 3 Change and Transformation: o Project Management (PRMG) – level 3 o Business Analysis (BUAN) – level 3 Delivery and Operation: o Service Acceptance (SEAC) – level 3 Relationships and Engagement: o Relationship Management (RLMT) – level 3 Essential criteria: You’ll have a demonstrable passion for effective service management, with the following skills or strong experience in: Reviewing and managing changes to service and creating associated documentation. Productive working relationships with project and support teams through effective communication and stakeholder management. Producing high quality deliverables in a variety of contexts / environments within time constraints. Applying a structured and methodical approach to problem solving in the most efficient way. Applying a breadth of knowledge of technical skills and applications. Working in enterprise scale IT transition teams and adhering to industry best practice . Desirable criteria: Ideally you will also have the following skills or some experience in: Change management, release management and incident management. Translating user stories and proposing design approaches or services to meet these needs. Being cognisant of many facets of the technical environment, for example tooling and configuration, patterns of business, change and impacts and instrumentation of assets. Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model. Qualifications ITIL v3/v4 Foundation is desirable. Service Management Framework Qualification is desirable. Technical skills We ll assess you against these technical skills during the selection process: Relationships and Engagement: Relationship Management (RLMT) – level 3 Change and Transformation: o Project Management (PRMG) – level 3 o Business Analysis (BUAN) – level 3 Delivery and Operation: o Service Acceptance (SEAC) – level 3 Strategy and Architecture: o IT Management (ITMG) – level 3 o Methods and Tools (METL) – level 3 Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. As part of the application process, you will be asked to complete: A CV detailing job history/qualifications/skills A Statement of Suitability (maximum 1000 words) Further details around what this will entail are listed on the application form. The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job advertisement. The sift will be held on the Statement of Suitability. The CV will not be scored. If you are successful at sift stage, you will be invited to an interview which will be Technical skills based questions. Sift and Interview dates Sift is expected to take place from the 15th December 2023. Interviews are expected to take place from the 3rd January 2024. We will try to meet the dates set out in the advert, however on occasions these dates may change. Interviews will be carried out via video. Candidates will be required to have access to: A laptop (personal or work) with a working webcam Good internet connection Microsoft Teams PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given. Further Information Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful. For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. We often have similar roles available at different grades. If a candidate is suitable for a similar role, or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours and essential skills. Please note: If you are currently an agency member of staff working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage. A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position. Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best. We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment. For further information please see the attached notes for candidates which must be read before making an application. Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. Transfer Terms: Voluntary. If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents. Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you re deaf, a language service professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Home Office Resourcing Centre - DDaT Resourcing Email : [email protected] Recruitment team Email : [email protected] Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.