Technical support assistant

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage. Organisation 1 Kirklees Directorate 1 Growth Regeneration Service Area 1 Homes Neighbourhoods Hours 1 37 Number of Jobs 1 1 Location(s) 1 Flint Street, Fartown, Huddersfield Position type 1 Permanent Grade 1 6 Salary 1 £24,294 - £25,979 1 To apply for this job you must be an employee of Kirklees Council for the duration of the recruitment process – up to and including the start date - and have successfully completed your probationary period. Please note that if you work for an Academy you are not an employee of the Council. We are looking for a motivated and enthusiastic person to join the Technical Support Team within Homes and Neighbourhoods. Working in a fast-paced office environment, the post holder would be supporting Office Managers/Technical Schedulers and other Technical Support to deliver the operational priorities of the service. The post holder will work with colleagues across the organisation in line with Kirklees Council’s core behaviours and values and contribute to the delivery of the organisations purpose, vision, and objectives, ensuring positive outcomes for the business and Kirklees customers. As a Technical Support Assistant, you will provide a service that ensures a high standard of accuracy and efficiency using initiative to meet the needs of a range of internal and external customers through specialist IT skills and using specific admin systems and processes. You will check and clarify financial queries where necessary to ensure income and job costings information is within agreed parameters. The role involves processing, inputting, and retrieving data related to different work streams and trades. Keyboard skills are essential as well as experience of working in a busy office environment with demanding deadlines. You will be required to liaise with operatives, Team Leaders, customers, and internal/external clients responding to tenants needs, raising jobs and appointing repairs. In addition to joining a great team, you will receive the following: A competitive salary of between £24,294 - £25,979 (pro rata for part-time) Entry into the Local Government Pension Scheme, including Life Assurance. Generous holiday entitlement of 28.5 days annual leave, increasing to 33.5 days with continuous service, plus bank holidays (pro rata for part-time) Flexible working Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership #LI-DNI Debbie Griffin is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [email protected] or phone: 01484 221000 and ask for ‘Recruitment’. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment. Closing date 17 December 2023, 11:55 PM Important Information 1 Technical Support Assistant (1).pdf – 226KB