Helpdesk administrator

We re looking for a Helpdesk Administrator to join our facilities management team based at Radclyffe School. Location: Radclyffe School - Oldham Contract: Permanent, full time - 40 hours per week Monday to Friday What will you be responsible for? As a Helpdesk Administrator, you ll be working within the wider facilities management , supporting both th e Facilities and Contract Managers in providing a service to the client. Your day to day will include: Logging and jeopardy managing tasks and events using the Kier CAFM system (Concept Evolution), checking that the correct category and KPIs are assign to every even raised Updating and closing tasks and events according to SLA s to avoid financial penalties Liaising with the client, helpdesk, subcontractors, and operational staff to ensure that reactive and planned maintenance activities are delivered Reviewing maintenance task progress in both client and Kier helpdesks Assisting with financial systems and information, including Excel spreadsheets, raising the Purchase Orders and Invoice What are we looking for? This role of Helpdesk Administrator is great for you if: You have proficient IT skills including Microsoft Word, Excel, PowerPoint You can work in a fast moving, timebound environment with excellent telephone manner You have experience working in a helpdesk, coordinating, or planning type role We re all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don t tick every box, please apply and we can have a chat. Rewards and benefits We re proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We re proud of the steps we ve taken so far, but we know we must always do more. Our employees are key in shaping Kier s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D I action plan here. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to join the #constructionrevolution #joinkier #LI-DA1