Lead it service continuity manager

Details Reference number 326335 Salary £69,869 - £77,740 Job grade Grade 6 Contract type Permanent Business area DWP - Digital Type of role Digital Information Technology Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This role may be located in one of the following locations; Blackpool or Manchester . Please find further information on the Corporate hub locations here. About the job Job summary Are you an experienced leader in IT Service Continuity? Are you someone with a background in defining and delivering strategies to recover IT Services or protect them from significant risks and threats, including cyber attacks? As the Lead IT Service Continuity Manager you will be responsible for setting the vision and strategy for IT Service Continuity Management in DWP Digital according to industry and organisational best practise standards, ensuring processes are owned and matured. You will also be responsible for understanding the evolving nature of threat vectors, risks affecting services and product support in line with our overall Disaster Recovery and Digital Service Management processes and policies. The vision and strategy that you will be responsible for will include ensuring recovery strategies and plans are defined, documented, agreed, and tested for site fail-over, in service resilience, data recovery and full-service recovery from security/cyber-attacks. You will represent IT Service Continuity Management at a senior level, acting as an escalation point for Business stakeholders, and lead a team ensuring adequate resources and capacity are available to deliver value outcomes to the Business. Job description As a Lead IT Service Continuity Manager, you will: Lead and define the strategic vision for ITSCM in DWP Digital, communicating key principles and working with senior leaders to integrate the ITSCM approach across the organisation Be accountable for the delivery, governance or assurance of the ITSCM Test Programme and Process according to industry and organisational best practise standards and service requirements and KPIs Lead and manage the IT Service Continuity Management Capability, including coordinating activities and resources. Recruit, develop and manage Capability staff. Promote effective team dynamics and collaboration Build and maintain relationships with key stakeholders and promote the Capability Communicate the Capability mission and objectives to stakeholders, working with them to ensure optimal outcomes for DWP Optimise plans based on business needs and available resources, applying strategic thinking to optimise outcomes Champion and promote the importance and value of all aspects of IT Service Continuity Management Develop the strategic and tactical IT Recovery Roadmaps for technologies and services in areas of responsibility, ensuring they are future proofed, and that the organisation derives maximum value from investment in new technologies. Person specification The essential criteria are outlined in the selection process details. If you would like to learn more about the role, please contact [email protected]. Benefits An employer pension contribution of up to 27% For further information please click here. Annual leave rising up to 30 days, (based on your working pattern). Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours. Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from £69,869 to £77,740. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater. Things you need to know Selection process details Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. 3. Personal statement up to 1250 words. Further details around what this will entail are listed on the application form. When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Responsibility for setting the vision and strategy for IT Service Continuity Management in a large organisation according to industry and organisational best practice standards, ensuring processes are owned and matured An in-depth understanding of the evolving nature of threat vectors and risks affecting services and product support in line with overall Disaster Recovery and Digital Service Management processes and policies Definition of differing types of recovery strategies including documenting and agreeing site fail-over, in service resilience, data recovery and full service recovery from security/cyber attacks A working knowledge of enterprise level IT infrastructure and complex applications, as well as the maintenance functions required of large, complex and highly integrated systems that are monitored by multiple monitoring tools integrated with Service Management tooling Demonstrable experience and/or certification (e.g ITIL) in applying Service Management Framework knowledge within a large IT Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI) Use of significant, strategic leadership skills and the ability to communicate effectively across all operational levels of the organisation as well as with suppliers and customers, using multiple methods of communication and managing stakeholder requirements accordingly. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn. Stage 2: Interview If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. Interviews will take place from early January 2024. Interview dates to be confirmed. Further information Find out more about Working for DWP For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Sam Hackett Email : [email protected] Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here https://careers.dwp.gov.uk/how-we-recruit/.