Senior it systems engineer

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you ll make a valuable - and valued - contribution. We re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku’s Enterprise Engineering team is responsible for developing the technology platforms on which we run our company while ensuring scalability to meet our rapid employee and business growth About the role We are disrupting traditional methods of automating business workflows and applying an Engineering/API-driven design to scale efficiencies in Roku internal processes. Our goal is to simplify an inherently complex and rapidly growing landscape and empower our employees to make larger impact in their respective roles and areas. As a Sr. Systems Engineer for Roku’s Productivity Apps team, you will manage productivity tool programs and rollout, building intake and user feedback pipelines, with the goal of increasing our efficiency and productivity, and building scalable systems. This role is responsible for all aspects of Productivity Apps infrastructure, development, and operations, including SaaS applications, roadmap, and governance. If you are a self-starting techie who enjoys analyzing business needs, evaluating tools and technologies, building, and rolling out processes and systems, and providing support for these same tools, this is the perfect role for you. What you’ll be doing Configure, maintain and provide support for administration for JIRA, and Confluence Write custom JQL (Jira Query Language) Ability to construct custom dashboards and reports, using various filter types in JIRA and reporting plugin Develop JIRA dashboards and reports, including the use of gadgets, widgets Design custom JIRA workflows and build custom JIRA Automation, Queries, and integrations with other systems Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base Provide training to technical and non-technical teams to use Atlassian tools Compile and analyze development and operational bug reports Continually identify and address areas of improvement to reduce manual cost, time, and potential for human error We’re excited if you have Experience in progressive responsibilities for testing, deploying, and supporting Atlassian applications (on-site and SaaS) Proven track record of rolling out and operating change management and user / customer facing support processes Worked and managed projects with implementation partners and third-party vendors Collaborated with cross-functional teams across the business including Security, Compliance, IT, Engineering, etc. Acquired a BS in Computer Science, Information Systems, or another related technical field 5+ years of hands-on experience in IT Excellent oral and written communication skills Passion for productivity apps! #LI-AM3 The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you ll be part of a company that s changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we ve grown, visit https://www.weareroku.com/factsheet.