It operations and technical services manager

Sale, Manchester (On-Site) plus Remote-Working Market Rates (c£55,000 to £65,000 per year) Plus excellent company benefits and bonuses The Opportunity: The IT Operations and Technical Services Manager role is to provide leadership, support and oversight for our client’s International Technology Operations and Services Team as the first person in IT for our client outside of the USA, meaning we are looking for candidates with both a hands-on aptitude and an ability to provide technical and IT leadership for their business in the UK. This includes full responsibility for the management of people, service partners and processes around the Service Desk to ensure quality service outcomes, continuously increase organisational efficiency and personnel uptime as well as technical execution, problem solving and day-to-day technical operations. The IT Operations Manager is also responsible for planning, designing and organising the Technology Operations according to best practices ensuring high levels of service quality for IT projects, cybersecurity and infrastructure availability. The successful individual will develop, implement and oversee policies, procedures, technologies and tool-sets to ensure consistent service levels, issues resolution and security at all times. Skills and Experience: Requires at least 5 years’ plus operating in the IT Operations and Service Management or related field, ideally with ITIL framework experience and a background working with ITSM platforms Experience in maintaining the corporate IT Infrastructure, including operating systems, security tools, end-user hardware, A/V, office technology and collaboration tools Exposure to technologies such as Windows server and desktop operating systems, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN networking technologies, remote access VPN, VDI and Office 365 Knowledge and experience of Data Insights and Data Science with any exposure to Dynamics 365 being very beneficial Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related discipline (e.g. ITIL, PRINCE2, Microsoft, etc.) Applications: To learn more about our client’s successes and their ever-increasing market coverage, along with their ongoing investment in people and in providing a first-class level of service management working as an IT Operations and Technical Services Manager based in Sale, South Manchester; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. Please call Edward Laing here at ISR Recruitment on 07436 071 872 to learn more???