Lead it support engineer

Lead IT Support Engineer About us: We are a dynamic distribution business with a desire to look after our customers. There is never a dull moment, and we are aggressively investing in developing our IT infrastructure and Support Team. The Role: This role offers a unique opportunity for the right candidate to play a pivotal role in our transition from improvised IT solutions to a more formal and corporate IT structure. Over the next three years, you ll be instrumental in designing and implementing systems that support our growth into a new multi-site operation. If you re eager to make a lasting impact on our business by creating manageable, flexible, and robust IT solutions, then this is the role for you. Reporting Structure: As a key member of our management team, you ll have a direct reporting line to the Board, enabling quick decision-making and the autonomy to build a team to support our expanding business. The Ideal Candidate: Been there seen it and done it, stuck in ‘corporate IT’ and know what’s available, more importantly wants to implement these products/systems and skills to make a positive difference to users and the business. Required Skills: We value experience and skill over certificates. Hands on, get things done, next job mentality is key Windows – desktop, apps and servers. Support and problem solving ability. Customer Service – users are not the problem. People Management and leadership Ability to Project Manage and manage workloads between Users/Support/Projects Hours required: Monday-Friday, 9 am - 5:30 pm, with flexibility to provide out of hours and weekend hours as required (Typically: 9.30 - 3.00 pm, on a 1-6 basis). Over the last number of years Stephenson’s, an independent family business based in Stockport has expanded from a £12 to a £24+ million turnover company. We have been supplying the catering trade with equipment since 1868. If you are interested in to join Stephensons and help revolutionise IT - please click apply - No agencies please Job Types: Full-time, Permanent Salary: Up to £40,000.00 per year Benefits: Company pension Cycle to work scheme Employee discount Free parking On-site parking Schedule: 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Stockport: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: Technical support: 2 years (required) Customer service: 1 year (preferred) Work authorisation: United Kingdom (required) Work Location: In person