Ict service desk analyst

Castlefield Recruitment are currently recruiting an ICT Service Desk Analyst to join an expanding organisation in Salford. The role will be hybrid, with two days a week needed in office. It is a 12-month FTC contract with a salary point between £28,000 and £31,000. The Role: Provide 1st line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices Maintain and update IT asset records, keeping note of any additions and disposals Ensure support documentation is maintained for all fault fixes and requests Ensure risks are identified and managed within IT applications Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture Implement solutions to issues, and escalate these issues when required The Person: High levels of personable communication and customer service Ability to present technology and solutions in a clear and concise manner to audiences Experienced in IT Sector Job Types: Full-time, Fixed term contract Salary: £28,000.00-£31,000.00 per year Benefits: Company pension Flexitime On-site parking Work from home Schedule: Monday to Friday Work Location: Hybrid remote in Salford