Service desk engineer

Job Advert Title: Service Desk Engineer Location: Burnley / Hybrid (3 days office / 2 days WFH) Salary: £21,000 - £26,000 DOE About the client My client is an award-winning Managed Service Provider and is part of our growth journey and success story. They are a Microsoft Gold partner who look after 100s of SME and Small Enterprise clients across the Northwest. About the role This is an opportunity for a dynamic service desk engineer to join a fast-growing IT Managed Service Provider. The team is already made up of 12 engineers of similar level. The role is ideally based at their office. They offer flexible working of 3 days in, two days at home as well after probation/induction, whichever is most suitable. The role will be working on tickets and phone calls for IT-related issues. It has an on-call Rota for out of hours for 1 week every 3 to 4 months as well. About You The successful service desk engineer will progress into standalone project work in the future. We take a proactive view on progressing employee s careers and don’t restrict service desk engineers purely to ticket work. Key Responsibilities Detailed and complex tickets that have been escalated from the Service Desk Working with customers on complex issues that require attention to detail and a high level of customer service understanding Working on complex alert and monitoring tickets to proactively prevent downtime Windows Server troubleshooting including 2012/2016/2019 versions Windows endpoint troubleshooting including Windows 7 and Windows 10 Advanced Office 365 Administration including troubleshooting and setting up VMware knowledge is required for this role, with previous experience expected Advanced TCP/IP, Lan, Wan and VPN troubleshooting Skills Experience Two years experience in end-user support. Excellent customer services skills High level of interpersonal skills An ability to accurately triage technical requests.