Client services administrator

HEAD OFFICE Client Services Administrator Canary Wharf (Morgan Stanley) | Corporate Fitness and Wellbeing | Permanent | Full time | Monday - Friday | 40 hours per week £24,856 per annum + quarterly performance bonus No Weekend or Bank Holiday Work It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health. We want you invested in us for the long term, and we’ll offer you an abundance of interesting and varied roles. You may want to consider stepping into something completely new to give you the fresh challenge you’ve been seeking. Where possible, please make sure you have had a conversation with your current manager abouting for this role. This role will require you to work different shift patterns between 5:30am – 21:30 pm Taxi will be provided for a 5:30am start. We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator you will support with queries relating to membership, physio, massage, health assessments and personal training and create a professional first impression. As Client Services administrator responsibilities include; Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively. Working as part of a team to ensure customer service levels exceed expectations Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible. Management of diaries and client appointments for all departments in the health club. Strong communication skills with clients and employees both face to face, by telephone and written correspondence. Ensuring the daily cashing up and balancing of tills is completed correctly. Ensuring the reception area is neat and tidy at all times As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team. To complete monthly KPIs To succeed as a Client Services administrator you will Have Experience in a customer service focused environment Have outstanding communication and customer service skills Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience Be a team player with exceptional planning and organization skills with the ability to multi task. Have excellent attention to detail. Have the ability to work in a pressurised environment. Be Flexible with a ‘can do’ attitude. Have excellent customer service skills. Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word Location London - London Contract type Permanent Reference JR0070754 REWARDS BENEFITS Helping you be and feel your best. Annual Leave 25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service. Nuffield Health Healthcare Plan Membership is free for employees and you can add partner and dependants at your own cost. Financial Wellbeing A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights. Cycle to Work Scheme Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike. Gym Membership Free membership to any Nuffield Health gym, plus discounted memberships for family members. Online GP Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.