1st 2nd line it support technician

Benefits: Employee Benefits Programme Job Summary To provide 1st / 2nd line support to Fortray and its customers. The IT support engineer will provide effective IT assistance across all aspects of the business and will provide backup and support to the second and third line. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Office 365 environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. Key Duties Responsibilities To provide 1st and 2nd Line desk side and remote IT support. Solve Company-wide information systems problems. Maintain security arrangements for all IT systems. Assist with and implement IT solutions (hardware and software) to assist in achieving business targets. Maximise and promote system utilization by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Assist with software licensing to ensure legality. Undertake system monitoring, including disk space and maintenance to ensure system integrity and minimization of downtime. Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible. Liaising with external suppliers. To participate in the on-call rota for out-of-hours systems support General Conditions Flexibility in approach to this role is required as it will involve weekend and bank holiday working as well as being part of an on call rota system. To be aware of Health Safety for self and those in the team with regard to technical installations and in everyday aspects of the role