2nd line it support

IT Support - London City - U.S. Law firm - Considerably above market average salary + Excellent Benefits Office based role - 1pm to 9pm Global Law firm have a requirement for a 2nd line IT Support applicant experienced within a law firm or a professional Services company. Requirement and skills Excellent judgement in assessing user issues; intermediate troubleshooting methodology. Ability to maintain the firm’s hardware assets through the asset management system. Proficient in Windows 10 OS and core application suite, including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing, including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assist other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks, including wireless experience. Intermediate knowledge of Voice over IP (VOIP) telephone systems. demonstrates the willingness and ability to help other team members on difficult issues. Adheres to the call ticketing system for each incident (e.g. request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Participates in on-call and overtime on an as-needed basis. Ability to set up and troubleshoot video and audio in conference rooms. Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy Additional Information Location: City of London Industry: IT Position Type: Permanent Ref: IT Supt 9 1 Contact Information Andy Evenden 01708 716880