Service desk analyst associate iii production support

UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month) Shifts are 7AM-3PM 8AM-4PM 9AM-5PM 3PM-11PM A MIXTURE OF REMOTE AND OFFICE BASED. The knowledge, experience, and qualifications you need Good with Microsoft-based operating systems, especially Windows 10 Experience of the Microsoft 365 suite, including creating and administering accounts Experience of security tooling, beyond anti-virus protection Knowledge, experience or a qualification in the ITIL Framework Experience of processes to keep improving service The knowledge, experience and qualifications that will help Experience as a service desk analyst Experience of understanding customers, managing incidents and meeting business expectations